You will receive an email with the confirmed delivery date and timeslot based on earliest availability. Please reply to the email before the mentioned deadline if you would like to reschedule.
We strive to deliver your order within 4 working days (excluding Sundays and PH).
We apologize for the inconvenience caused. We try our best to keep such cases to a minimum, and to ensure product availability in our online store meets your needs. In instances where your desired item is unavailable, we will notify you as soon as we can. We will then recommend an alternative, or issue a refund for the unavailable product.
Amendments to an order have been suspended to speed up fulfillment.
An administrative fee of $10 will apply unless we are unable to fulfill a part of, or your whole order within the promised delivery timeframe. Please send your cancellation request via email at email@example.com or via WhatsApp at 9823-9155.
1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Click the "My Account" link at the top right hand side of our site to edit your account information.
Click the "My Account" link at the top right hand side of our site. Under the login box there will be a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Delivery Service/Payment Methods
For orders above $100, we offer free delivery island-wide. For orders below $100, a delivery fee of $10 will apply.
We offer the following payment methods:
1. Credit Card / Debit Card
In a bid to adhere to tightened circuit breaker guidelines, self-collections have been discontinued to reduce crowd at the retail store. All online orders will be delivered.
Yes, repacking is available. It is an option that is free of charge for dry foods that are 11lb / 5kg or heavier. You may also top-up SGD$3.00 to opt for special repacking.Please refer to the summary of our repacking standards below.
Weight / SizeFOC Repacking (No. of pkts)Special Repacking (No. of pkts)11lb - 20lb / 5kg - 9kg3Up to 621lb - 30lb / 9.1kg - 13.6kg4Up to 831lb - 40lb / 13.7kg - 18.1kg5Up to 1041lb - 50lb / 18.2kg - 22.7kg6Up to 12
PS : Any other requests will be subjected to Polypet's approval, and handled on a case-by-case basis.Animal Veterinary Service (AVS) advises that repacking of pet foods may result in the following:(i) render the loss of traceability of the pet food which can be crucial in times of pet food recall.(ii) the loss of wholesomeness and freshness during the repacking process.(iii) the risk of contamination during the repacking process.Guidelines for good pet food management:- Ensure that your pet food is at least 3 months away from its expiry date before opening.- Remove food from its original packaging and place in air-tight containers.- Store the air-tight containers in dry, cool and clean conditions, and away from sunlight.- All pet foods should be consumed within 2 months after opening. If your pet is taking longer than 2 months to finish, consider getting the smaller-sized pet foods.In light of the above, please take note that by requesting for repacking services from Polypet, you(the customer) will not hold Polypet liable in the event worms, weevils, beetles, or mould are found in the repacked food after purchase.
No, the prices are inclusive of GST.
Unfortunately, we do not offer international shipping at this time.
Returns and Exchanges
Thank you for shopping at Polypet.com.sg!The Return and Exchange Policy described below applies only to online purchases made through our website.
- We will exchange item(s) due to manufacturers' defect only.
- The item(s) must be returned within 7 days of purchase in its original packaging and unused condition.
- We will require you to provide the order ID as proof of purchase.
- All sales of gift cards, e-gift certificates, non-exchangeable goods and any items marked as "Sale", "Clearance" or "Donation" are final. These items cannot be returned or refunded.
- Non-exchangeable goods include (but not limited to) pet muzzles, e-collars, apparel, undergarments, footwear, clippers, strollers, beds, cushions, gates, playpens and cages.
Polypet is committed to providing a wide selection of products at competitive prices.
Polypet.com.sg is protected with SSL (secure socket layer) encryption.
Pricing and Billing
Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
Your credit card will be charged within the next two working days after your order is submitted.
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
Enjoy an additional 20% off all Chipsi Small Animal bedding and litterUse code: CHIPSI20Valid from 17 August 2020 while stocks last on polypet.com.sg, limited redemptions available.
Coupon codes cannot be applied to previously placed orders, are not transferable or redeemable for cash or credit. All sales of items or orders purchased with coupon codes are final, and cannot be exchanged, returned or refunded. Only one coupon code may be used at checkout and is not applicable for Guest checkout. In the event there is a change in your order or cancellation of items related to the coupon code, Polypet reserves the right to recover or change the whole or any part of the discount applied to your order under the promotion. Polypet further reserves the right to amend any terms and conditions without prior notice.
Do drop us an email at firstname.lastname@example.org to let us know which product you would like to have, and we will do our best to carry that product.
No, we are strictly against selling of pets. We encourage adoption instead. We do sell all kinds of pet food (for dogs, cats, hamsters, guinea pigs, gerbils, chinchillas, rabbits and fishes), cages, pet accessories (like collars, muzzlers, pet trays etc), cat litter and pet treats amongst many other products you will find at our website.