Welcome to Polypet. Please read these terms and conditions carefully.
The following Terms of Use govern your use and access of www.polypet.com.sg (henceforth referred to as the "Platform"). By accessing our Platform and/or using the Services, you agree to be bound by these Terms of Use.
1. Guidelines to the use of our Platform and/or Services: You agree to comply with any and all the guidelines, notices, operating rules and policies and instructions pertaining to the use of the Services and/or access to our Platform, as well as any amendments to the aforementioned, issued by us, from time to time. We reserve the right to revise these guidelines, notices, operating rules and policies and instructions at any time and you are deemed to be aware of and bound by any changes to the foregoing upon their publication on our Platform.
2. The acceptance of payment for the sale of any item on our Platform does not constitute a legally binding contract between Polypet and you. Polypet reserves the right to cancel or reject any order that we have received through our Platform and refund the payment to you without prior notice. This includes orders made to certain addresses due to suspected fraud or unauthorized or illegal activity, or items sold due to any errors on our website. We take these measures to protect our customers, as well as ourselves, from fraud or any unforeseen circumstances that may occur.
4. We reserve the right, but shall not be obliged to:
(a) monitor, screen or otherwise control any activity, content or material on the Platform and/or through the Services. We may in our sole and absolute discretion, investigate any violation of the terms and conditions contained herein and may take any action it deems appropriate;
(b) prevent or restrict access of any Customer to the Platform and/or the Services;
(c) report any activity it suspects to be in violation of any applicable law, statute or regulation to the appropriate authorities and to co-operate with such authorities; and/or
(d) to request any information and data from you in connection with your use of the Services and/or access of the Platform at any time and to exercise our right under this paragraph if you refuse to divulge such information and/or data or if you provide or if we have reasonable grounds to suspect that you have provided inaccurate, misleading or fraudulent information and/or data.
5. Product description: While we endeavor to provide an accurate description of products on our Platform, we do not warrant that such description is accurate, current or free from error. Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. Polypet reserves the right to correct any errors, inaccuracies or omissions and to change or update information if any information on our website is inaccurate at any time without prior notice (including after the customer has submitted or received the order). In the event the error was discovered after the item has been delivered, Polypet reserves the right to collect the affected item back and arrange a full refund.
6. Prices of Products: We reserve the right to amend the Listing Prices on our Platform at any time without giving any reason or prior notice.
7. Defective Products/ Damaged/ Item or order not as described: In the event a product or order received is defective/damaged/incomplete or not as described, the buyer is required to inform Polypet within 7 days of receipt. In such cases, Polypet will either arrange an exchange or a full refund after the item has been returned. Polypet reserves the right not to be liable for any defects/ damages/ claims on items/orders received not as described after 7 days of receipt.
8. Product Warranties: Some products sold on our Platform are covered under a manufacturer's warranty. Where the product is sold with a manufacturer's warranty, it will be clearly stated on the product page on our website. As a retailer, Polypet is not responsible for maintaining or servicing the warranty of any product. If your product comes with warranty, and is damaged during the manufacturer warranty period, you will be directed to the appropriate service centre/ manufacturer for repairs.
9. Discount/Promotion codes: Only 1 discount/promotion code is allowed to be used per order. Some discount codes are not valid on certain price-controlled items/brands.
10. Return policy: Return or exchange of items are subject to the Terms and Conditions of our Return Policy outlined HERE.
11. Cancellation policy: Cancellation of orders are subject to the Terms and Conditions of our Cancellation Policy outlined HERE.
12. Delivery Schedules: We strive to deliver all orders within the timeframe indicated on our delivery information page HERE. Polypet shall not be held liable for any delays in the event any order takes longer to process. This includes delays that may occur during peak sale periods and unforeseen circumstances.
13. Ownership: The Intellectual Property in and to the Platform and the Materials are owned, licensed to or controlled by us, our licensors or our service providers. We reserve the right to enforce its Intellectual Property to the fullest extent of the law.
14. Privacy policy: Your use of the Services and/or access to our Platform is also subject to the Privacy Policy as set out HERE.
15. Restricted use: No part or parts of our Platform, or any Materials may be reproduced, reverse engineered, decompiled, disassembled, separated, altered, distributed, republished, displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system or installed on any servers, system or equipment without our prior written permission from Polypet or that of the relevant copyright owners.
16. No representations or warranties: The Services, the Platform and the Materials are provided on an “as is” and “as available” basis. All data and/or information contained in the Platform, the Services or the Materials are provided for informational purposes only. No representations or warranties of any kind, implied, express or statutory, including the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, are given in conjunction with the Platform, the Services or the Materials. Without prejudice to the generality of the foregoing, we do not warrant:
(a) the accuracy, timeliness, adequacy, commercial value or completeness of all data and/or information contained in the Platform, the Services or the Materials;
(b) that the Platform, the Services or that any of the Materials will be provided uninterrupted, secure or free from errors or omissions, or that any identified defect will be corrected;
(c) that the Platform, the Services or the Materials are free from any computer virus or other malicious, destructive or corrupting code, agent, program or macros; and
(d) the security of any information transmitted by you or to you through the Platform or the Services, and you accept the risk that any information transmitted or received through the Services or the Platform may be accessed by unauthorized third parties and/or disclosed by us or our officers, employees or agents to third parties purporting to be you or purporting to act under your authority. Transmissions over the Internet and electronic mail may be subject to interruption, transmission blackout, delayed transmission due to internet traffic or incorrect data transmission due to the public nature of the Internet.
17.  Exclusion of liability: Polypet shall not be liable to you for any Losses whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly in connection with:
(a) any access, use and/or inability to use the Platform or the Services;
(b) reliance on any data or information made available through the Platform and/or through the Services. You should not act on such data or information without first independently verifying its contents;
(c) any system, server or connection failure, error, omission, interruption, delay in transmission, computer virus or other malicious, destructive or corrupting code, agent program or macros; and
(d) any use of or access to any other website or webpage linked to the Platform, even if we or our officers or agents or employees may have been advised of, or otherwise might have anticipated, the possibility of the same.
18. At your own risk: Any risk of misunderstanding, error, damage, expense or Losses resulting from the use of our Platform is entirely at your own risk and we shall not be liable therefor.
19. Termination by us: In our sole and absolute discretion, we may with immediate effect, upon giving you notice, terminate your use of the Platform and/or Services and/or disable your Username and Password. We may bar access to the Platform and/or Services (or any part thereof) for any reason whatsoever, including a breach of any of these Terms of Use or where if we believe that you have violated or acted inconsistently with any terms or conditions set out herein, or if in our opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to the Platform.
20. Cumulative rights and remedies: Unless otherwise provided under these Terms of Use, the provisions of these Terms of Use and our rights and remedies under these Terms of Use are cumulative and are without prejudice and in addition to any rights or remedies we may have in law or in equity, and no exercise by us of any one right or remedy under these Terms of Use, or at law or in equity, shall (save to the extent, if any, provided expressly in these Terms of Use or at law or in equity) operate so as to hinder or prevent our exercise of any other such right or remedy as at law or in equity.
21. No waiver: Our failure to enforce these Terms of Use shall not constitute a waiver of these terms, and such failure shall not affect the right later to enforce these Terms of Use. We would still be entitled to use our rights and remedies in any other situation where you breach these Terms of Use.
22. Severability: If at any time any provision of these Terms of Use shall be or shall become illegal, invalid or unenforceable in any respect, the legality, validity and enforceability of the remaining provisions of this Agreement shall not be affected or impaired thereby, and shall continue in force as if such illegal, invalid or unenforceable provision was severed from these Terms of Use.
23. Amendments: We may by notice through the Platform or by such other method of notification as we may designate (which may include notification by way of e-mail), vary the terms and conditions of these Terms of Use. Our right to vary these Terms of Use in the manner aforesaid will be exercised with may be exercised without the consent of any person or entity who is not a party to these Terms of Use.
24. Correction of errors: Any typographical, clerical or other error or omission in any acceptance, invoice or other document on our part shall be subject to correction without any liability on our part.
25.  Force Majeure: We shall not be liable for non-performance, error, interruption or delay in the performance of its obligations under these Terms of Use (or any part thereof) or for any inaccuracy, unreliability or unsuitability of the Platform's and/or Services’ contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond our reasonable control.
26. Clearance: If a product is being sold on a “Clearance” basis, it is being sold in its current condition with its current expiry date, whatever this condition and expiry date happens to be. As the buyer, you are deemed to have accepted the product for its defects of quality and/or short expiry date. Buyer bears the risk for all defects of quality and/or short expiry date. Items sold under "Clearance” are no longer entitled to any further discounts, returns, and exchanges. These items will have a "Clearance" disclaimer on the product name or product page.