Dear customers, please take note of our operating hours during Chinese New Year. Our retail store will be open on 28th Jan (Tue) from 9AM - 2PM (no deliveries). We’ll be closed on 29th and 30th January and resume operations, including deliveries, on 31st Jan (Fri). Thank you!
The Return and Exchange Policy described below appliesonly to online purchasesmade through our website.
We will exchange item(s) due to manufacturers' defect only.
The item(s) must be returned within 7 days of purchase in its original packaging and unused condition.
We will require you to provide the order ID as proof of purchase.
All sales of gift cards, e-gift certificates, non-exchangeable goods and any items marked as "Sale", "Clearance" or "Donation" are final. These items cannot be returned or refunded.
Non-exchangeable goods include (but not limited to) pet muzzles, e-collars, apparel, undergarments, footwear, clippers, strollers, beds, cushions, gates, playpens and cages.
